Return and Refund Policy
Return and Refund Policy – Super Big Sale
At Super Big Sale, we want you to be completely satisfied with your purchase. Please read our return and refund policy below.
1. Returns
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You may request a return within 14 days of receiving your order.
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To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
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Certain products (such as intimate items, perishable goods, or personalized products) cannot be returned.
2. Return Process
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To initiate a return, please contact us at support@superbigsale.shop with your order number and reason for return.
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Once your return is approved, we will provide instructions for shipping the item back.
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Customers are responsible for the return shipping costs unless the item received is defective or incorrect.
3. Refunds
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After we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
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If approved, your refund will be processed to your original method of payment within 5–10 business days.
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Shipping costs are non-refundable.
4. Exchanges
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We only replace items if they are defective or damaged. If you need an exchange, please contact us at support@superbigsale.shop.
5. Late or Missing Refunds
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If you haven’t received your refund yet, first check your bank account.
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Then contact your credit card company or bank, as processing times may vary.
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If you have done all of this and still have not received your refund, please contact us at support@superbigsale.shop.